oaic data breach report

Contact information remains the most common type of personal information involved in a data breach. However, there have been instances where an initial notification did not meet the requirements of the NDB scheme because it did not include the details of the types of personal information that were compromised or provide practical steps that people could take in response. Chart 11 — Source of data breaches — Top five industry sectors. Registered healthcare organisations are not required to report breaches to the OAIC. One of the key objectives of the NDB scheme is to ensure that individuals who are at risk of serious harm as a result of a data breach are notified of the breach and can take steps to reduce the risk of harm. The Privacy Act requires entities to carry out an assessment of a data breach within 30 days of becoming aware of reasonable grounds to suspect that there may have been an eligible data breach, and to notify the OAIC and affected individuals as soon as practicable after it confirms that an eligible data breach has occurred. Entities are also responsible for planning how to handle personal information by embedding privacy protections into the design of information handling practices. Chart 15 — System fault breakdown — Top five industry sectors. Exploiting a software or security weakness to gain access to a system or network, other than by way of phishing, brute-force attack or malware. Disclosing personal information verbally without authorisation, for example, calling it out in a waiting room. A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. advice on how to contact Australian Government agencies about breaches of identity information such as Medicare number and TFN. reviewing and upgrading existing security measures to include ongoing monitoring and antivirus and malware detection. Chart 10 is a clustered column chart showing the number of notifications of each type of system fault, displayed from most to least notifications. password protecting or encrypting documents containing sensitive information which are sent via email. In its latest Notifiable Data Breaches Quarterly Statistics Report, which captures data notification breaches received between 1 October and 31 December 2018, the Office of the Australian Information Commissioner (OAIC) said the private health service provider sector reported the most data breaches, accounting for 54 of the 262 breach … Malicious and criminal attacks also accounted for 61%, whereas system fault was only … Chart 3 — Number of individuals affected by breaches — All sectors. However, given that nearly 10 per cent of all data breaches reported to the OAIC from July to December 2019 resulted from personal information being emailed to the wrong person, the use of email for the transmission of personal information carries risks. A type of malicious software designed to block access to data or a computer system until a sum of money is paid or other conditions are met. This chart breaks down the breaches identified as ‘system fault’ breaches by the top five industry sectors in the reporting period. Over a third of data breaches notified during the period involved identity information. Source of breach categories are defined in the glossary at the end of this report. Chart 14 is a panel chart showing the type of human error by top five industry sectors, displayed from most to least total notifications. Breaches impacting between 1 and 10 individuals comprised 40 per cent of notifications. Sensitive information, other than health information, as defined in, Compromised or stolen credentials (method unknown), Brute-force attack (compromised credentials), Compromised or stolen credentials (unknown), Brute-force atttack (compromised credentials), Unauthorised disclosure (unintended release), 537 breaches were notified under the scheme, up from 460 in the previous six months, Malicious or criminal attacks (including cyber incidents) remain the leading cause of data breaches, accounting for 64 per cent of all notifications, Data breaches resulting from human error account for 32 percent of all breaches, down from 34 per cent in the last reporting period, The health sector is again the highest reporting sector, notifying 22 per cent of all breaches, Human error caused 43 per cent of data breaches in the health sector, compared to an average of 32 per cent across all notifications, Finance is the second highest reporting sector, notifying 14 per cent of all breaches, Most data breaches affected less than 100 individuals, in line with previous reporting periods. There was a slight decrease in the number of data breaches attributed to malicious or criminal attacks during the reporting period compared to the previous six months. A cyber incident targets computer information systems, infrastructures, computer networks or personal computer devices. (Under the PCEHR Act 2012, this is termed a ‘notifiable’ data breach.) These frequently contained a significant amount of personal information from a large number of individuals, including sensitive information such as financial and bank account details, tax file numbers and health information. Chart 6 is a clustered column chart showing types of malicious or criminal attacks. The majority of cyber incidents during the reporting period were linked to the compromise of credentials through phishing (83 notifications), malware (24 notifications) and brute-force attack (14 notifications). Chart 15 is a clustered column chart showing the type of system fault by top five industry sectors, displayed from most to least total notifications. Effective ICT security requires protecting both hardware and software from misuse, interference, loss, unauthorised access, modification and disclosure. Ransomware attacks are inherently difficult to assess and investigate because the target entity can no longer access its own network. An eligible data breach occurs when the following criteria are met: Ransomware attackers can also gain access to a system through unsecured public-facing servers or a remote port. Breaches affecting between 1 and 10 individuals comprised 46% of notifications. An individual’s personal reference number in the tax and superannuation systems, issued by the Australian Taxation Office. This section compares notifications made under the NDB scheme by the five industry sectors that made the most notifications in the reporting period (top five industry sectors). Unauthorised disclosure of personal information in a written format, including paper documents or online. Source of breach categories are defined in the glossary at the end of this report. Automated software is used to generate a large number of consecutive guesses as to the value of the desired data, for example passwords. This personal information should then be stored in a secure document management system and the emails deleted from both the inbox and sent box. The Report shows trends and noteworthy statistics from 1 April 2018 to 31 March 2019, reporting an uptick in notifications and identifying the … Entities should also review the types of information that they collect, and how this information is received, stored, secured, and then destroyed or de-identified as required by APP 11. Almost three-quarters (74%) of notifying entities were able to complete their assessment of the data breach and report it to the OAIC within 30 days of becoming aware that a data breach had potentially occurred. The highest number of reported data breaches occurred in November 2019, with 106 notifications ― the most reported in any calendar month since the scheme began in February 2018. Notifications relating to the same data breach incident are counted as a single notification in this report. Data breaches notified during the reporting period also involved individuals’ tax file numbers (TFNs) (15 per cent); financial details, such as bank account or credit card numbers (37 per cent); and health information (23 per cent). Quarterly Statistics Report – October – December 2018 The quarterly report released by the Office of the Australian Information Commissioner (OAIC) reports on notifications received by the Federal Government entity under the Notifiable Data Breaches (NDB) scheme. Under the Notifiable Data Breaches scheme, you must be told if a data breach is likely to … Key findings for the January to June 2020 reporting period: Chart 1 — Data breach notifications under the NDB scheme. It compares the January to June 2020 period against July to December 2019. Education, training, updating policies and procedures, and the adoption of secure communication solutions to replace dated legacy solutions such as fax and non-secure email all serve to minimise risk in an individual’s practice. A business or technology process error not caused by direct human error. It can be difficult, time consuming and expensive for an entity to investigate the extent of malicious actor access to its data. Chart 11 is a clustered column chart, showing the source of data breaches by the top five industry sectors. The second largest source of NDBs was the finance sector (15%), followed by education (8%), insurance (7%) and legal, accounting and management services (5%). Chart 1 is a line graph showing the number of notifications by month, from July 2018 to June 2020. training staff in identifying and responding to phishing emails, implementing multi-factor authentication on email accounts, resetting credentials on the compromised email accounts and/or the wider network. If an entity is aware that there are reasonable grounds to believe that there has been an eligible data breach, they must notify affected individuals and the OAIC as soon as practicable. The majority of cyber incidents during the reporting period were linked to malicious actors gaining access to accounts either through phishing attacks or by using compromised account details (compromised credentials, 133 notifications), ransomware attack (33 notifications) and hacking (29 notifications). Chart 12 is a panel chart showing the type of malicious or criminal attack by top five industry sectors, displayed from most to least total notifications. The number of NDBs reported to the OAIC between 1 January and 30 June 2020 decreased by 3% compared to the previous six months. More information about the steps entities can take to comply with APP 11 can be found in the OAIC’s Guide to securing personal information. An attack in which the target is contacted by email or text message by someone posing as a legitimate institution to lure individuals into providing personal information, sensitive information or passwords. Entities should consider additional security controls when emailing sensitive personal information, such as password-protected or encrypted files. When applicable, these steps should be included in notifications to affected individuals. Public sector education providers are bound by State and Territory privacy laws, as applicable. An attack by an employee or insider acting against the interests of their employer or other entity. Multiple notifications failed to include recommendations about the steps that individuals should take in response to the breach. Note: This report also contains a correction to data in the July–December 2019 NDB Scheme report published in February 2020. Last month the Office of the Australian Information Commissioner (OAIC) released the latest Notifiable Data Breaches (NDB) Report, covering July to December 2019, showing that data breaches have increased by 19% in the second half of 2019. The malicious actors were then able to exploit this access in two ways: In this context, the use of email applications and services for the primary storage of significant quantities of personal information makes it easier for malicious actors to gain access to sensitive personal information that can be exploited for criminal gain. A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. This figure is down 3% from 532 in the previous six months, but up 16% on the 447 notifications received during the period January-June 2019. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) scheme to assist entities and the public to understand the operation of the scheme. NDBs may involve one or more kinds of personal information. One third of these was the result of human error, while almost two thirds were the result of a malicious or criminal attack. Malicious or criminal attacks caused 54 per cent of data breaches reported by the health sector (63 notifications), while 43 per cent resulted from human error (51 notifications). In collaboration with the ACCC, the OAIC worked on the launch of the Consumer Data Right, which commenced on 1 July 2020. To include recommendations about the steps that should be taken in assessing and responding to an data... 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